The General Contractor's Guide to the Modern Connected Jobsite
5
Going beyond the actual responsibilities that are written into most GC contracts,
you need to consider your client's expectations as well.
In many cases, owners who hire a general contractor to head up their project
have little or no experience in the realities of large-scale construction. That means
they're relying on you for direction.
Managing client expectations and keeping them up-to-date on a project's progress
turns out to be a huge part of the job, even if it feels like it shouldn't be. After all, the
client is the one paying for everything you're doing, so they have a right to know
what's going on at any given time. Some wish to be more involved than others, and
some are easier to work with. But, there's no getting around the fact that serving as
the client's eyes and ears on the ground — as well as their advisor, and sometimes
their source of tough love or brutal honesty — goes with the job.
Now, keeping both your main responsibilities and your client's
expectations in mind, let's take a look at what a connected jobsite
is and how it bears on your ability to carry all these out.
YOUR CLIENT'S EXPECTATIONS
Managing client expectations and keeping them
up-to-date on a project's progress turns out to
be a huge part of the job, even if it feels like it
shouldn't be."
